Cinema Technical Support: Our Network Operations Centres (NOC)
CinemaNext's mission is to provide the best technical support for all your cinema equipment — projection systems, audio systems and central systems — as well as content management solutions, wherever you are in Europe. More than 9,500 screens are currently covered by CinemaNext service agreements.
We have established our own NOC (Network Operations Centre) to give clients best-in-class technical support by taking ownership of their technical problems. Our portfolio of supported products covers all major brands and models.
Three Interconnected Pan-European NOCs
CinemaNext's NOCs are located in Liège (Belgium), Cuijk (Netherlands) and Valencia (Spain), and are fully interconnected. Support processes are coordinated across these centrally managed, multilingual, pan-European centres, so wherever you are, you reach the same standard of service.
Technical Support in Eight Languages
CinemaNext provides technical support in English, French, German, Dutch, Spanish, Italian, Portuguese and Croatian — helping exhibitors across Europe get answers in their own language.
What Does the CinemaNext NOC Do?
Seven days a week, CinemaNext's NOC delivers superior service and support through:
- Skilled customer support engineers and technicians
- An enhanced ticketing system for problem identification and resolution
- Remote diagnosis and spare parts ordering
- Processing of warranties and spare parts
- Coordination of on-site engineer and technician visits
- Annual maintenance and preventive actions
- Remote upgrades of manufacturers' software and firmware
- Service Level Agreements (SLAs)
- Customised training programmes
Cinema NOC Support: Frequently Asked Questions
Where are CinemaNext's Network Operations Centres located?
CinemaNext operates three interconnected NOCs in Liège (Belgium), Cuijk (Netherlands) and Valencia (Spain), providing centrally managed, pan-European technical support.
What languages does CinemaNext provide technical support in?
CinemaNext provides NOC technical support in eight languages: English, French, German, Dutch, Spanish, Italian, Portuguese and Croatian.
What equipment does the CinemaNext NOC support?
The CinemaNext NOC supports projection systems, audio systems, central systems and content management solutions, covering all major brands and models.
When is CinemaNext's technical support available?
CinemaNext's NOC provides support seven days a week, combining remote diagnosis, ticketing, on-site coordination and preventive maintenance.
Why Choose CinemaNext for Cinema Technical Support?
With three interconnected pan-European NOCs, support in eight languages and more than 9,500 screens under service agreement, CinemaNext takes ownership of your technical problems so your screens keep running. To arrange technical support for your cinema, contact your local CinemaNext team.
