Cinema Equipment Maintenance and On-Site Support
CinemaNext keeps your cinema running with fast, flexible maintenance delivered by highly trained engineers and technicians. Our top priority is simple: making sure your screen never goes black.
Expert Engineers and Technicians
All CinemaNext engineers and technicians undergo extensive, regular training on new technologies, bringing a strong technical and analytical background together with excellent communication and customer service skills. Each holds training certificates and approvals from our preferred manufacturer partners, so your equipment is serviced by people the manufacturers themselves have accredited.
Fast, Flexible On-Site Maintenance
With more than 9,500 screens supported since 2004, CinemaNext provides fast, flexible on-site maintenance of your equipment at any cinema location. We offer various levels of service agreement to best match your needs and budget, each designed to deliver continued support and on-site maintenance wherever your cinema is. Online tools let clients follow the progress of their updates and service requests at any time.
Secure Remote Connectivity and Proactive Monitoring
CinemaNext uses secure remote-connectivity technology to access and interact with cinema networks safely, enabling proactive monitoring of devices. This lets our teams identify and resolve many issues before they ever reach the screen.
Training Sessions
CinemaNext also provides training to complement the sessions offered by manufacturers. It's essential that every member of cinema staff feels confident operating their projection system, sound equipment and content solutions. Training can take place at the client's site, at head office or at a regional office.
What Happens If an Issue Arises in Your Cinema?
Whether you reach us through the ticketing system or by phone with one of our skilled engineers or technicians, we can diagnose and fix most technical issues remotely, since most cinema software and hardware today can be controlled remotely. This allows the NOC to obtain detailed information on the issue and resolve it quickly.
In some cases, a local technician or a replacement part may still be needed. Consumables and spare parts are available at both central and local level through our robust supply chain, so on-site fixes happen fast.
Cinema Maintenance: Frequently Asked Questions
How does CinemaNext resolve technical issues in cinemas?
CinemaNext diagnoses and fixes most technical issues remotely through its NOC, via the ticketing system or by phone. Where an on-site visit or replacement part is needed, local technicians and spare parts are available through CinemaNext's supply chain.
Are CinemaNext's engineers manufacturer-certified?
Yes. All CinemaNext engineers and technicians hold training certificates and approvals from the company's preferred manufacturer partners, and undergo regular training on new technologies.
Does CinemaNext provide staff training?
Yes. CinemaNext offers training to complement manufacturers' sessions, helping cinema staff operate projection, sound and content systems with confidence, at the client's site, head office or a regional office.
